Objective

The aim of this policy is to outline the conditions and process under which players can request a refund or change in registration at Pennant Hills Netball Club. An administrative fee will apply for all change of mind requests.

Policy Scope

This policy applies to all members who have completed the registration process for any season, competition, or event at Pennant Hills Netball Club.

Definitions

• “Change of Mind” refers to a situation where a registered player decides they no longer wish to participate in the upcoming season, competition, or event for any reason other than those outlined in Pennant Hills Netball Club’s “Exceptional Circumstances Policy.”

Guidelines

• Notification Timeframe: Members must notify the club in writing (via email or letter) within 14 days of completing the registration process if they have had a change of mind.
• Administrative Fee: A nominal administrative fee of $20 will be deducted from the refund amount. This fee is intended to cover transaction costs and administrative work.
• Refund Process: Once the request is received, and if it falls within the allowed timeframe, the Club will process the refund minus the administrative fee within 14 working days.
• Form of Refund: Refunds will be transferred to your nominated bank account once approved by the Executive Committee. Please provide bank details to the Club Treasurer once notified that a refund has been approved.
• Exceptional Circumstances: This policy does not cover changes due to exceptional circumstances such as medical emergencies or natural disasters.
  Procedures for Requesting a Change of Mind
• Submit your request in writing via email to phnc.registrar@gmail.com 
• Include the registered player’s full name, date of birth, and reason for the change of mind.
• Await confirmation from the Club for the next steps.
• Once the refund is approved, it will be processed within 14 working days, minus the administrative fee.